Surveys show that people in corporations receive an average of 175 messages per day. Topping the list is email, surpassing voice mail, faxes, and telephone messages. And while email is the biggest communication tool for business use, its remote naturewhich eliminates tone of voice and body language presents a huge potential for misunderstanding and misinterpretation. EMail In An Instant helps readers to gain mastery over their electronic mail box and be more effective at getting their messages across with style and impact as well as managing and responding to the messages they receive. The book shows everyone from corporate executives to stay-at-home moms how to improve their email efficiency by KNOWING WHAT TO SEND AND WHAT NOT TO, AVOIDING THE TOP 10 EMAIL MISTAKES, LEARNING HOW TO SAY NO, EMAIL STYLE, WRITING BUSINESS EMAILS FOR OTHER CULTURES.
KEITH BAILEY is a partner at Sterling Consulting Group and coauthor with Keith Bailey of the bestselling Customer Service for Dummies and Watercooler Wisdom How Smart People Prosper in the Face of Conflict, Pressure and Change. Her clients include Microsoft, AT&T, Johnson and Johnson, and Lufthansa. Leland is a familiar face in the media and has been interviewed by Time, Newsweek, The New York Times, Womens Day, CNN, and Oprah. KAREN LELAND is a partner at Sterling Consulting Group. His consulting clients include American Express, Roche, Marriott Hotels, and Oracle. Bailey has been interviewed by Fortune,Entrepreneur, Inc., and CNN.