The purpose of this book is to provide a comprehensive guide & text book on Total Quality Management to meet the dual needs of the practitioners & management students alike. The authors with their rich experience of industry & academia have realized that, despite a plethora of books on Total Quality Management, students & practitioners still experience difficulty in finding out an easily understandable book covering, by and large, the fundamentals & the course structure prescribed by various universities. Keeping these needs in view, the authors have endeavoured to bring out this book encompassing the important concepts of Total Quality Management making it a must for practitioners as a reference guide and as a simple yet comprehensive text book for students.
Dr. Gunmala Suri is presently working at University Business School, Punjab University, Chandigarh. Dr. Suri has been teaching Quantitative Methods, IT & Operations Management to students of MBA & M.Com classes, for the last 16 years. Dr. Suri is Ph.D in Business Economics and her research interests are Quality Management, IPR, and Knowledge Management. She has more than 50 research papers published in national and international journals of repute and has attended several Conferences in India & abroad and her work acquired best paper award also. She was awarded Commonwealth Fellowship; Indo-Swiss Bilateral Programme Fellowship and has been Visiting Fellow to Corvinus University of Budapest, Department of Information Systems, Hungary & University of Lausanne, Switzerland. Dr. Puja Chhabra Sharma is presently working at the Ansal University, Gurgaon. She did her Masters in Commerce & Human Resource Management from St. John’s College, Agra & Jamna Lal Bajaj Institute of Management, Mumbai, respectively and was awarded Ph.D in quality management from CCS University, Meerut. Prior to her current assignment, Dr. Sharma served the Indian Navy for 14 years as one of the pioneer batch of women officers, & holds distinguished rank of Commander. During her Naval Service, she was Deputy Director in the Directorate of Logistics Support at the Naval Headquarters, New Delhi and was involved in a whole gamut of Naval Logistics activities. She has also served at Standardization Department, Ministry of Defence where she worked as Faculty for conducting training courses for Defence and PSU officers. Dr. Sharma has over a dozen research papers published in various journals of national & international repute. Her research interests are: Quality Management, Human Resource Management & Knowledge Management. She has attended and read papers in National & International Conferences. She has been an adjunct faculty at Valparasio University, Indiana State, USA and University of Caxias Do Sul, RS, Brazil.